Privacy Policy

Highgate Hotels, L.P. (“Highgate,” “we,” “us,” or “our”) is committed to protecting your privacy when you visit and/or interact with our website located at www.highgate.com (the “Site”). As such, our privacy practices for the Site are explained in this Privacy Policy (this “Policy”). This Policy contains details about how we collect, use, and share information from you when you use the Site.

We may update this Policy from time to time. By using the Site, you (on behalf of yourself and your organization, if applicable) are expressly agreeing to the terms and conditions of the then-posted version of this Policy. If you do not agree with the terms and conditions of this Policy, you must immediately cease your use of the Site.

OUR COLLECTION AND USE OF PERSONAL INFORMATION

Personal Information is generally defined as information that may be able to identify you such as, but not limited to, your name, address, telephone number, email address, among other things. We only collect Personal Information that you voluntarily provide to us.

You can generally visit and browse the Site without revealing any Personal Information to us, but some features or areas of the Site may ask or require you to provide Personal Information to use those features or areas.

WE MAY USE YOUR PERSONAL INFORMATION TO:

  • - respond to your questions, comments, or requests for further information;
  • - sign you up for our email mailing list so we can send you various communications;
  • - verify your authority to use the Site;
  • - better understand how we are doing as a business;
  • - improve the content and general administration of the Site;
  • - troubleshoot technical problems or issues with the Site or our computer systems;
  • - conduct data analysis;
  • - prevent fraud and/or abuse related to our services; or
  • - operate, maintain, develop and improve the quality of our Site and services.

OUR COLLECTION AND USE OF ANONYMOUS DATA

“Anonymous Data” refers to general information that does not identify you personally (unlike Personal Information), including clicks, pages views and durations, IP address, referral links, use of particular services, and interest in services, information or features of the Site or other parties made available through or found at the Site. Anonymous Data is automatically collected by our servers when you visit the Site, including through the use of technology such as cookies and web beacons. We may use and share Anonymous Data as we deem useful in our sole discretion, including to operate, maintain, develop, market and improve the Site and our services.

The Site uses cookies. Cookies are small files that are sent to your computer when you visit the Site. Cookies allow us and/or our advertising/marketing vendors to recognize your Internet browser when you subsequently return to the Site. Cookies also collect your user preferences when you visit the Site. We do not use cookies to obtain Personal Information. We use both session cookies (temporary files that are deleted when you close your browser) and persistent cookies (files that stay on your computer until you delete them or they expire).

We, or our third party advertising/marketing vendors, may also use pixel tags to collect Anonymous Data. The pixel tags are computer coding usually fixed to Site pages or emails that allows our vendors to anonymously collect certain pieces of information.

You may set or configure your browser to block or disable cookies. Please review your browser instructions for details on that. Please note that by disabling cookies, this could affect your use of the Site and/or restrict your interaction with the Site. Please note that our advertising/marketing vendors may handle “do not track” requests differently from us.

SHARING OF PERSONAL INFORMATION

Except as noted in this Policy, we do not sell or share your Personal Information with any person or entity outside of Highgate. We do not share Personal Information with any other parties for direct marketing purposes.

We may provide your Personal Information or other information to other vendors and service agencies that we use to assist us in running the Site and our business. For example, we may share certain portions of your Personal Information with:

  • - our email and communication vendor so it can send out emails and other electronic communications to you on our behalf;
  • - external information/technology vendors that are needed to operate and maintain our computer system/network;
  • - outside professional services such as attorneys and accountants;
  • - outside administrative support services needed to assist with the general operation of the Site or Highgate;
  • - outside agencies needed to process insurance claims;
  • - outside customer survey providers;
  • - outside investigators used to investigate accidents and other related and legal issues; or
  • - outside mail carriers to send direct mail to you on our behalf.

We share Personal Information with these and other vendors only for the purposes specified by us.

We may disclose your Personal Information and other information if we believe in good faith: (1) it is required by law or as part of a legal process; (2) it allows us to protect and enforce our legal rights, including but not limited to, to limit harm or damages to Highgate, Highgate property, and/or Highgate personnel; (3) it is needed to respond to a governmental or law enforcement investigation or request; (4) it is needed to protect the safety, property, and/or other legal rights of Highgate and its employees, Site visitors, and/or other members of the public; and/or (5) to respond to any other situation deemed an emergency by us.

We may share your Personal Information with a third party if our ownership status changes, such as in the event such third party acquires Highgate.

REVIEW OF COLLECTED PERSONAL INFORMATION

To request the removal of any Personal Information we have collected from you, please contact [email protected]

Please note that we reserve the right to maintain proper business and transactional records required by law, even if such records contain your Personal Information.

Please note that any removal of content by us does not ensure or guarantee complete or comprehensive removal of the content in all places. The content may have been shared or reposted by other parties, or federal or state law may require maintenance of the content or information.

RESPONSE TO “DO NOT TRACK” REQUESTS/SIGNALS

At the present time, we do not respond to nor process “do not track” or similar technical requests not to be tracked.

DATA SECURITY AND RETENTION

We use, implement, and maintain industry standard technological security measures that are reasonably designed to help protect your Personal Information from loss, unauthorized access, or disclosure both in storage/rest and in transmission (e.g., secured socket layer (SSL) encryption). Once information is received by us, it is stored on a secured server behind a firewall. Information collected through the Site is processed and stored in the United States.

While we take the issue of protecting your Personal Information seriously, you should exercise discretion in what information you transmit to the Site. No transmission sent over the Internet can be guaranteed to be fully secure, and therefore the transmitted information may be intercepted by others before it reaches us. We are not responsible for the security of information sent over the Internet.

We retain collected information to: (1) process services and actions performed through the Site and (2) otherwise fulfill the stated purpose for why the information was collected. We will also retain collected information connected to business records for periods of time required by law. Our collection times will be consistent with applicable law.

CHILDREN'S PRIVACY

The Site is intended for individuals 18 years of age and older located in the United States. The Site is not directed at, marketed to, nor intended for, users younger than 18 years of age. If we learn that any Personal Information was provided through the Site by a person younger than 18 years of age, we will make commercially reasonable efforts to delete such Personal Information promptly.

NON-U.S. CONCERNS

The Site is meant for individuals within the United States. We only knowingly collect information from individuals within the United States. If you provide information to us from outside of the United States, you do so at your own risk. If you are outside of the United States, you are responsible for complying with any local laws regarding use of the Site and related data collection. This Policy only addresses data collection from individuals within the United States. You also agree and acknowledge that by providing any information, including Personal Information, through the Site, that such information will be transmitted to, and stored in, the United States.

EXTERNAL LINKS AND THIRD PARTY SITES

The Site may contain links to external websites not controlled by us. We are not responsible for the privacy practices and data collection policies for third party sites. You should consult the privacy policies of those sites for details.

TERMS OF USE

The Site’s Terms and Conditions of Use is incorporated by reference into this Policy. The Site’s Terms and Conditions of Use can be found at highgate.com/termsofuse

CONTACT

If you have any questions regarding this Policy, please contact us at [email protected]

Last updated 8/18/2016